1. Introduction

Welcome to the The Coterie Group. These Terms and Conditions govern your use

of our website and the purchase of any clothing or accessories from us. By using

this site, you agree to comply with and be bound by these terms.

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2. Eligibility

By purchasing from this site, you represent that you are at least 18 years old or are

accessing the site under the supervision of a parent or guardian.

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3. Pricing and Payments

Currency: All prices are listed in Botswana Pula (BWP).

VAT: In accordance with Botswana law, all advertised prices are VAT-inclusive

(currently 14%) unless otherwise stated.

Payment Methods: We accept Credit and Debit Cards.

Order Confirmation: Your order is only confirmed once full payment has

been received and cleared.

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4. Delivery and Shipping

Areas: We deliver across Botswana.

Timelines: Estimated delivery times are 7-8 days across Gaborone and

regional areas.

Risk: Risk of loss passes to you upon delivery of the goods to the address

provided.

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Refund and Return Policy

We want you to love your fit! However, if something isn't right, here is how we

handle it:

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1. Returns

You have the right to return goods.

Change of Mind: You may return unworn, unwashed items with original tags

within 7 days of receipt.

Exclusions: For hygiene reasons, we cannot accept returns on underwear

unless they are defective.

 

2. Defective or Damaged Items

If an item is faulty or damaged upon arrival:

Please notify us within 48 hours of delivery.

We will arrange for a collection and offer a full refund, repair, or

replacement at no extra cost to you.

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3. Refund Process

Once we receive and inspect your return, we will notify you of the approval or

rejection of your refund.

Approved refunds will be processed via the original payment method within

7-10 working days.

Note: Shipping costs for "change of mind" returns are the responsibility of the

customer.

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5. Accuracy of Information

We strive to display the colors and textures of our clothing as accurately as

possible. However, due to different monitor displays, we cannot guarantee that

your device’s display of any color will be 100% accurate.

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6. Limitation of Liability

To the maximum extent permitted by the laws of Botswana, The Coterie Group

shall not be liable for any indirect, incidental, or consequential damages resulting

from the use of our products.

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7. Governing Law

These terms are governed by and construed in accordance with the laws of the

Republic of Botswana. Any disputes will be subject to the exclusive jurisdiction of

the Botswana courts.

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8. Contact Information

For any questions regarding these Terms or your order, please contact:

Email: admin@coteriie.com

WhatsApp/Phone: +26778547476