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Privacy Policy

Welcome to The Coterie. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website or make a purchase from us.

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1. Information We Collect

When you interact with our platform, we collect certain information necessary to provide our services:

  • Personal Identification: Name, email address, and phone number.

  • Shipping Information: Delivery address and contact details for the recipient.

  • Payment Details: We process payments through secure third-party providers. We do not store your full credit card or banking information on our servers.

  • Device Information: IP address, browser type, and how you interact with our website (via cookies).

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2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders.

  • Communicate with you regarding order updates or customer service inquiries.

  • Screen for potential risk or fraud.

  • Send you promotional offers and updates about our latest trends (only if you have opted in).

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3. Sharing Your Information

We only share your information with third parties that help us operate our business:

  • Courier Services: We share your name, address, and phone number with local Botswana courier partners to ensure your package is delivered.

  • Service Providers: We use platforms to host our website and process payments.

  • Legal Compliance: We may share information if required by Botswana law or to protect our rights.

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4. Data Retention

When you place an order through The Coterie, we will maintain your Order Information for our records unless and until you ask us to delete this information.

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5. Security

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

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6. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, to ask that your personal information be corrected, updated, or deleted.

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7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

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8. Contact Us

For more information about our privacy practices, or if you have questions, please contact us.

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