LAST DAY GROUP SHIPPING TO ZIMBABWE: 15 OCTOBER
Shipping Policy
General Information
At Coteriie, we bring global trends directly to your doorstep worldwide.
Once you place your order through our online platform, we process it promptly.
Delivery is handled by our trusted local courier partners, ensuring your new favourites arrive safely and swiftly. Shipping rates and estimated delivery times are calculated at checkout based on your location. As soon as your package is dispatched, we’ll send you a notification so you can get ready for your delivery!
Botswana, South Africa, Namibia and Zimbabwe orders are shipped via Sprint Couriers. All other international orders are shipped via Fedex or DHL. All couriers offer end-to-end tracking.
Please note that order processing may take up to 10 additional business days during high volume launches. Rest assured, our team is working hard to pack and ship your order as quickly as possible.
Our shipping partners (Sprint Couriers, DHL and FedEx) handle delivery once your order leaves us. Delays may occur beyond our control. If your order hasn't arrived within 14 business days, email admin@coteriie.com — we'll sort it out for you.
Customs processing or unexpected courier delays may extend delivery times. The recipient is responsible for import duties & tax.
Please don't reject or refuse a delivery because of customs fees. If you do, a return fee will be deducted from your exchange to cover the cost of return shipping.
Shipping
Timeline
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Botswana (standard): 5–7 business days.
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Africa (standard): 8-15 business days.
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International (standard): 8-15 business days.
Preorders will be dispatched to the courier between 10-14 days. Once your order has been dispatched, we estimate that it will take 1-2 working days for deliveries in Botswana and 3-7 working days for all other destinations.
Delivery Details
Address: City, Country
Address - line 2: Plot/Street No, Street Name, Suburb
City: City
Postal Code: Enter 0000 if not applicable.
Customs
Timeline
Any import duties or taxes applied by the destination country's customs agency are the recipient's responsibility. These charges are set independently by each country, fall outside our control, and vary depending on where your order is being delivered.
Should you refuse or decline delivery for any reason, your order will be sent back to us. Our shipping partners (DHL, Sprint Couriers or FedEx) charges a return fee for this which must be covered by the customer.
If we're unable to reach you after five days regarding a returned or undelivered package, it will be treated as abandoned and disposed of by the courier. At this point the order becomes ineligible for a refund or exchange.
Return shipping costs are covered by the customer and are non-refundable.
Please note: once your order has shipped and is in transit, it can no longer be cancelled.