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FAQS

​1. Can I change may mind?

Yes, you can. You may return unworn, unwashed items with original tags and packaging 

within 7 days of receipt.

Exclusions: For hygiene reasons, we cannot accept returns on underwear

unless they are defective.

2. What happens when the product is defective? 

If an item is faulty or damaged upon arrival:

  • Please notify us within 48 hours of delivery.

  • We will arrange for a collection and offer a full refund, repair, or replacement at no extra cost to you.

3. ​What is your refund process?
  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed via the original payment method within 7-10 working days.

  • Note: Shipping costs for "change of mind" returns are the responsibility of the customer.

4. Where do I see your returns Policy? 

Click here

 

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